Hopper’s Plumbing Terms and Conditions of Service

Last Updated: June 27, 2026

Location: Placer County, California

CSLB License No. #872354

BY ELECTRONICALLY SIGNING, APPROVING ANY ESTIMATE, AUTHORIZING WORK, SCHEDULING SERVICE, OR PORTAL-PAYING AN INVOICE THROUGH HOUSECALL PRO, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS AND CONDITIONS.

1. Parties and Electronic Signature

Binding This Agreement is entered into by and between Hopper’s Plumbing (“Contractor,” “Company,” “we,” “us,” or “our”) and the Customer (“Client,” “you,” or “your”) as identified on the attached Housecall Pro estimate, invoice, or work order.

By affixing your digital signature to this document, or approving this estimate/invoice through the Housecall Pro platform, you explicitly acknowledge that you have read, understood, and agree to be legally bound by all terms, conditions, and disclaimers contained herein. You expressly warrant that you are the lawful property owner or the authorized agent of the owner, and possess full legal authority to approve the scope of work, authorize execution, and bind payments outlined in this document.

2. Customer Communication

Customer acknowledges and agrees that electronic transmissions, including but not limited to automated text messages, emails, digital invoices, and secure portal messages sent through Housecall Pro, are accepted and legally valid methods of communication, notifications, formal documentation, and scope-of-work approvals.

3. Authorization to Perform Work, Access & Arrival Windows

Customer authorizes Contractor to provide labor, materials, equipment, and services described in the Housecall Pro estimate, invoice, or work order (“Work”).

Access and Utilities: Customer agrees to provide safe, clear, unhindered, and reasonable access to all work areas, including crawlspaces, attics, main shut-off valves, cleanouts, and meters. The work area must be free of debris, household clutter, animal waste, and pests. Customer must supply continuous, working on-site utilities (electricity and water) necessary to execute the scope of work. Contractor is not responsible for moving personal property pets must be secured at all times.

Non-Access Fees: If our technicians arrive and cannot safely access the work area or utilities due to client restrictions, locked gates, or unsecured animals, a Standard Dispatch Fee or Standard Service Call/Trip Charge as published in our current pricing will be applied to the invoice, and the job will be rescheduled.

Arrival Windows: Arrival windows are estimates and may change due to emergencies, prior jobs requiring additional time, weather, traffic, supplier delays, or other circumstances beyond Contractor's control.

4. Property Condition & Pre-Existing Conditions

Customer acknowledges plumbing systems and surrounding structures age, corrode, deteriorate, and may be old, brittle, improperly installed, or previously damaged. Work performed may expose hidden defects or cause failure of weakened components. Contractor is not responsible for failure, leaks, structural shifts, or damage involving pre-existing plumbing, piping, valves, fixtures, drains, walls, flooring, cabinetry, tile, concrete, roofing, landscaping, or foundations when reasonable care has been used. This includes, but is not limited to, damage resulting from:

A. Operating old main shut-off valves, angle stops, or fixture shut-offs (which frequently freeze, leak, or fail when operated for the first time in years).

B. Working on corroded, degraded, brittle, or aged piping (including old galvanized iron, polybutylene, degraded copper, or thin-walled plastic lines). C. Installing fixtures requiring drilling, cutting, or fastening into finished or weakened surfaces.

D. Countertop Disclaimer: If the Contractor is asked to modify countertops (e.g., drilling for dispensers), the Customer assumes all risk, and the Contractor is not liable for any cracking, chipping, hairline fractures or damage to the countertop material during the process.

5. Water Shut-Off & System Restart Risk

Restoring main water pressure to an older property can cause sudden, volatile failure of old pre-existing components elsewhere in the structure. Contractor is not responsible for leaks, pressure shocks, or sediment clogs occurring in pre-existing plumbing when water mains are re-opened. This includes, but is not limited to, the spontaneous failure or leaking of pre-existing valves, fittings, aerators, PRVs (Pressure Reducing Valves), water heaters, toilet fill valves, angle stops, washing machine valves, refrigerator valves, ice maker lines, and flexible connectors.

6. Drain Cleaning & Hydro-Jetting Disclaimer

Drain cleaning, snaking, cabling, descaling, and hydro-jetting involve working inside pipes that may be cracked, root-intruded, corroded, offset, or structurally unsound. Customer understands and accepts the following field conditions:

A. Existing Defects: Mechanical cleaning and high-pressure water streams exert extreme physical force and may expose or worsen existing pipe defects.

B. Pipe Failure: Pipes that are already structurally compromised may break, collapse, puncture, disintegrate, or leak. Contractor is not responsible for pipe failure due to these pre-existing defects (such as old Orangeburg, rusted cast iron, or cracked vitrified clay tile pipes).

C. No Warranty on Stoppages: Stoppages may return immediately if structural issues, bellies, or root intrusions exist. Because we cannot control what items or materials are introduced to a drain system after our technicians leave, drain cleaning, hydro-jetting, and line clearing services carry no warranty or guarantee against future blockages unless a permanent structural pipe replacement is explicitly listed and purchased.

D. Trapped Equipment: If a structural defect or root intrusion causes our cable, camera heads, or hydro-jet nozzle to become permanently trapped inside your sewer or drain line, the cost to excavate, retrieve our equipment, and repair the pipe is the responsibility of the Customer.

7. Scope of Work – Inclusions & Specific Exclusions

Only work specifically described in writing as line items on the face of the Housecall Pro estimate or invoice is included. All other work is excluded unless added by a digital Change Order within Housecall Pro. Unless expressly stated in writing, Contractor is NOT responsible for:

A. Permits, local Placer County permit fees, plan check fees, or municipal inspections.

B. Finish materials such as decorative fixtures or custom trim.

C. Demolition beyond what is strictly necessary to physically access the plumbing line.

D. Drywall, sheetrock, plaster, texture, paint, wallpaper, or insulation.

E. Tile, stone, marble, or grout repair or replacement.

F. Flooring, subflooring, baseboards, hardwood, laminate, or carpet.

G. Cabinets, countertops, vanities, shelving, or millwork.

H. Pipe painting or cosmetic pipe finishing.

I. Concrete cutting, coring, saw cutting, removal, replacement, or patching.

J. Asphalt, pavers, driveways, walkways, patios, or flatwork.

K. Roof penetrations, roof repairs, or roof flashing.

L. Stucco, siding, brick, or exterior wall finishes.

M. Landscaping, sod, plants, trees, irrigation, or sprinkler systems.

N. Excavation spoil removal, hauling, or import of fill material.

O. Trenching, shoring, dewatering, or soil stabilization beyond basic backfill.

P. Electrical work, low voltage, or other specialized trades.

Q. Gas line work unless specifically listed as an active line item.

R. Leak detection services or hidden electronic tracing.

S. Hazardous materials including asbestos, lead, mold, PCB, contaminated soil, sewage contamination, or animal waste.

T. Structural engineering or structural repairs. Tile & Wall Depth Responsibility: Plumbing rough-in is based on standard wall finish depth (approx. 1-1/4”). Contractor is not responsible for extensions or finish repairs required due to thicker finishes unless explicitly notified in writing before rough-in begins.

8. Excavation, Trenching & Underground Work

Underground conditions are unknown and may include rock, groundwater, buried debris, unstable soil, or unmarked utilities. Customer acknowledges and agrees:

A. Additional labor, heavy equipment, or extended timelines may be required at an additional cost if subsurface obstructions are hit.

B. Surface restoration is strictly excluded unless explicitly itemized.

C. Contractor is not responsible for damage to unmarked private utilities, dog fences, landscape lighting, or deep root systems. Contractor is not liable for natural soil settlement after backfill or failures occurring beyond the immediate repair zone.

9. Water Treatment Equipment

For all water treatment, filtration, conditioning, and softeners installed or serviced by Contractor, Customer acknowledges and agrees to the following parameters:

A. Operational Variations: Media life varies based on actual household water consumption. Water quality may change due to municipal treatment changes, seasonal well conditions, drought, groundwater variations, or other environmental factors beyond Contractor's control.

B. Maintenance Requirements: Water treatment systems require ongoing, proactive maintenance. All ongoing filter replacement responsibility, chemical additions, and salt replenishment are the financial and operational responsibility of the Customer.

C. Aesthetic Disclaimers: Contractor provides no warranty or guarantee that water treatment equipment will permanently eliminate or prevent future fixture staining, scale accumulation, or localized water odors if underlying environmental water chemistry shifts.

D. Special Orders: All water treatment equipment consists of special-order equipment and non-returnable equipment. Once ordered or installed, these items cannot be cancelled, returned, or refunded.

10. Well Systems

When providing diagnostic, repair, or installation services on residential or commercial well systems, pumps, pressure tanks, and controllers, Customer agrees to the following:

A. Subsurface Variables: Well recovery rates and seasonal water levels fluctuate continuously due to environmental conditions, drought, and aquifer shifts entirely outside Contractor's control. Contractor is not responsible for dry wells, reduced well yield, aquifer depletion, or naturally occurring groundwater changes.

B. Water Chemistry: Changes in mineral content, sand, silt, or iron levels can impact equipment performance and pump longevity. Contractor is not responsible for premature component wear caused by poor raw water quality.
C. Power Supplies: Variations or surges in the incoming electrical supply can damage submersed motors or control boxes. Contractor is not liable for electrical supply anomalies.

D. Production Disclaimers: Contractor provides no warranty or guarantee of well production, recovery capacities, or long-term water volume output.

11. Existing Code Violations & Concealed Conditions

If hidden conditions, structural hazards, or local building code violations are discovered during disassembly or cutting, additional work may be required.

Code Upgrades: If code violations are discovered on components adjacent to or connected to our active workspace, or if a municipal inspector mandates that an existing system must be upgraded to current building code standards as a condition of passing inspection, the cost of all required compliance upgrades is the responsibility of the Customer. Contractor is not responsible for identifying every existing code violation within the entire plumbing system.

Change Orders: Contractor will halt work, notify the Customer, and issue an updated electronic Change Order in Housecall Pro detailing the additional compliance costs. Work will not resume until the Customer electronically approves the revised scope.

12. Photo and Media Documentation

Customer explicitly grants Contractor the right to take photographs, videos, or other digital media documentation of the property, plumbing systems, and surrounding areas before, during, and after the performance of the Work.

Permitted Uses: Contractor may retain and utilize these digital assets for purposes of manufacturer warranty claims, estimating verification, insurance documentation, internal technician training, trade licensing verification, and legal documentation.

Marketing Use: Contractor may also use photographs that do not identify the Customer or reveal personal identifying information for advertising, educational, website, social media, and promotional purposes unless Customer notifies Contractor in writing before work begins.

13. Estimate Validity & Payment Terms Estimates are valid for thirty (30) days unless otherwise stated.

Payment is due immediately upon completion of work, unless commercial net terms are explicitly authorized on your invoice interface. Deposits may be required for large projects, special-order fixtures, or water treatment configurations.

Payments can be securely made via cash, credit cards, or bank transfer (ACH) directly through the Housecall Pro client portal. Any returned checks or rejected ACH electronic payments are subject to a standard processing fee as permitted by California law.

Past due balances remaining unpaid thirty (30) days after the invoice date will accrue interest at 1.5% per month (18% annually) or the maximum legal rate allowed by California law, whichever is lower. Customer agrees to pay all reasonable collection costs, including collection agency fees, reasonable attorney’s fees, court costs, and mechanics lien processing costs incurred by Hopper’s Plumbing.

14. Credit Card Authorization & Material Storage Charges

Card Authorization: Customer explicitly authorizes Contractor to securely store and charge any provided credit card or digital account within the Housecall Pro interface for approved services, material costs, trip/cancellation fees, or unpaid balances according to the payment schedules established herein.

Storage Fees: If a project is delayed by the Customer for more than thirty (30) days after materials have been secured, Contractor reserves the right to assess monthly Storage Charges for holding large equipment on behalf of the customer, including but not limited to water heaters, softeners, tanks, and RO (Reverse Osmosis) systems.

15. Abandoned Projects

If a project is halted or delayed due to a lack of Customer communication, structural access restrictions, or failure to provide necessary selections for more than thirty (30) consecutive days after materials are ordered, the project will be deemed contractually abandoned. Contractor reserves the right to immediately invoice the Customer for all labor hours expended up to that date, plus the full cost of any stored or special-order materials procured for the job.

16. Customer-Supplied Fixtures & Materials

Contractor is not responsible for defects, code incompatibility, incorrect sizing, incorrect finish, discontinued products, missing installation hardware, fitment errors, or structural failures of Customer-supplied items. No warranty of any kind is provided on Customer-supplied materials. Contractor assumes no responsibility for project delays resulting from unavailable, damaged, incorrect, or incomplete customer-supplied materials. If a customer-supplied fixture fails or leaks after installation, any subsequent diagnostic visits, removals, or re-installations are fully billable at our standard hourly rates.

17. Camera Inspection & Diagnostic Limitations

Sewer camera inspections and line tracking are diagnostic tools only and may not reveal all structural defects due to mud, grease buildup, or pipe scale. Depth and location estimates provided by electronic locators are approximate. Contractor is not responsible for unseen defects or secondary blockages hidden from the camera lens.

18. Removed Equipment & Fixtures

Unless the Customer explicitly requests in writing to retain old parts, piping, or fixtures before the commencement of physical work, all removed plumbing fixtures, copper scraps, valves, water heaters, and old components become the exclusive property of the Contractor and will be disposed of, recycled, or scrapped at Contractor's sole discretion.

19. Mold, Moisture & Secondary Damage

Contractor is not responsible for the testing, containment, cleanup, or professional remediation of toxic mold, mildew, airborne fungi, or hidden moisture damage occurring beyond the immediate repair area, whether pre-existing or resulting from a system failure.

20. Emergency Service Disclaimer

Emergency repairs performed after-hours or under active flooding conditions may be temporary diagnostic stop-gaps to mitigate immediate structural loss. Permanent code-compliant solutions may require additional scheduled work, localized line isolation, and additional costs.

21. Structural & Finish Disturbance

Plumbing work inherently requires opening walls, ceilings, floors, framing, or exterior surfaces. Cosmetic restoration, texturing, painting, and structural rebuilding are completely excluded from our services unless listed explicitly in writing as an itemized line item.

22. Code Compliance Limitation

Contractor performs plumbing work to current code for the specific repair or installation zone only. Full system upgrades, whole-house venting corrections, or total service line modifications are not included unless specified in the active scope of work.

23. Limited Express Warranty Policy

In compliance with the California Contractors State License Board (CSLB) and California Civil Code Section 900, Hopper's Plumbing provides the following express warranties:

Labor/Workmanship Warranty: We provide a one (1) year warranty on workmanship and labor only, which begins strictly upon substantial completion of the work. If an operational leak or defect occurs due to faulty craftsmanship by our technicians within 365 days of substantial completion, we will repair it at no additional charge. This warranty is non-transferable and applies only to the original Customer.

Manufacturer Warranty: Materials, fixtures, appliances (such as water heaters), and parts are covered solely by their respective manufacturer warranties. Labor to diagnose, remove, or replace product lines that fail under manufacturer defects may be chargeable.

Exclusions: This warranty strictly excludes failures caused by customer misuse, flushing improper materials, lightning, electrical surges, rodents, insects, freezing, earthquakes, abuse, improper maintenance, shifting soil, root intrusion, abrasive water supply chemicals, mineral scaling, pest damage, cosmetic weathering, or alterations/repairs performed by anyone other than Hopper’s Plumbing.

24. Material Price Escalation & Product Substitution

Price Escalation: Contractor bases estimates on current wholesale material pricing. If a market shift, manufacturer increase, tariff imposition, or supply chain volatility causes the cost of necessary materials or equipment to rise by more than 5% between the date of estimate approval and the date of physical installation, Contractor reserves the right to issue an adjusted Change Order reflecting the material cost difference.

Material Substitution: Contractor may substitute equivalent materials of equal or greater quality when specified products become unavailable, discontinued, or subject to unreasonable procurement delays, unless the approved estimate specifically requires a particular manufacturer or model.

25. Limitation of Liability

To the fullest extent permitted by California law, the total collective liability of Contractor for any claims, losses, structural damages, or professional negligence arising out of this agreement shall be strictly capped at the total monetary amount actually paid by the Customer to Hopper’s Plumbing for the specific job or service giving rise to the claim.

Contractor explicitly excludes liability for, and shall not be held liable for, incidental, indirect, or consequential damages. This includes, but is not limited to, loss of use of the property, emotional distress, diminished property value, lost profits, rental income, business interruption, relocation costs, hotel expenses, tenant disruption, or personal property damage unless explicitly caused by Contractor’s gross negligence.

26. Indemnification

Customer agrees to indemnify, defend, and hold Contractor harmless from any and all third-party claims, liabilities, damages, or costs (including attorney fees) arising from pre-existing property conditions, structural failures, hidden hazardous materials, or environmental conditions entirely beyond Contractor’s physical control.

27. Hazardous Materials (Asbestos, Lead & Contaminants)

Hopper's Plumbing technicians are not certified hazardous abatement specialists. If our team encounters, disturbs, or suspects the presence of hazardous materials (such as old acoustic ceiling texturing containing asbestos, lead-based paints, mold, PCB, contaminated soil, sewage contamination, or animal waste) during cutting or demolition, all work will stop immediately.

The customer will be notified, and the job site secured with our limited on-hand resources. It is the Customer's sole responsibility and expense to hire a certified remediation contractor to clear the zone before Hopper’s Plumbing will return. We are not liable for any structural delays, relocation costs, or associated expenses resulting from hazardous substances.

28. Force Majeure & Delays Beyond Control

Contractor is not responsible for job delays, water shut-off extensions, or performance failures caused by a Force Majeure event. Force Majeure includes, but is not limited to: severe weather, municipal inspection backlogs, supply-chain material shortages, labor strikes, regional utility failures, military actions, civil unrest, acts of God, or any unforeseen event entirely beyond Contractor’s control.

29. Plumbing System Performance Disclaimer

Plumbing repairs restore or improve the specific component identified in the approved scope of work. Contractor does not guarantee overall plumbing system performance, water pressure, drainage performance, water quality, fixture compatibility, or the future condition of unrelated plumbing components unless specifically included in the approved scope of work.

30. California Preliminary Notice and Mechanics Lien Rights

NOTICE TO PROPERTY OWNER: Under the California Mechanics Lien Law, any contractor, subcontractor, laborer, supplier, or other person who helps to improve your property, but is not paid for his or her work or supplies, has a right to enforce a claim against your property. This means that after a court hearing, your property could be sold by a court officer and the proceeds of the sale used to satisfy what you owe.

Hopper’s Plumbing explicitly reserves its constitutional right to serve a California 20-Day Preliminary Notice and subsequently record a Mechanics Lien against the title of your real property if any authorized invoices go unpaid after the close of work.

31. Mandatory California CSLB Notice (BP Code § 7159)

Contractors are required by law to be licensed and regulated by the Contractors State License Board (CSLB), which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four years of the date of the alleged violation. Any questions concerning a contractor may be referred to the Registrar, Contractors State License Board, P.O. Box 26000, Sacramento, CA 95826.

32. California Right-to-Cancel Disclosures

A. SERVICE & REPAIR CONTRACT STATUS (JOBS UNDER $750): For urgent, technician-dispatched service calls where the total invoice does not exceed $750, the Customer acknowledges that work commences immediately upon digital authorization. Pursuant to California Business and Professions Code § 7159.14, the statutory right to cancel is waived once physical work begins on the property.

B. HOME IMPROVEMENT CONTRACT STATUS (JOBS EXCEEDING $500): For all scheduled installations, structural piping replacements, water treatment systems, or projects where the total scope exceeds $500 (and does not qualify as an immediate service and repair call), the Buyer has a statutory right to cancel this transaction without penalty within three (3) business days from the date the contract is authorized/approved.

C. SENIOR CITIZEN AND DISASTER PROTECTIONS: In accordance with California Civil Code, if the Customer is a senior citizen aged sixty-five (65) or older, the statutory cancellation window is extended to five (5) business days. For properties located within a legally declared disaster zone, the cancellation window is extended to seven (7) business days.

D. ELECTRONIC CANCELLATION METHOD: Customer may exercise their right to cancel electronically by transmitting a written Notice of Cancellation via email directly to hoppersplumbing@gmail.com, or by calling (530) 906-3445 for administrative cancellation assistance.

33. Assignment

Customer may not assign, transfer, or delegate this Agreement, or any rights or duties hereunder, to any subsequent property buyer, tenant, or third party without the express prior written consent of the Contractor.

34. Dispute Resolution, Governing Law, and Venue

This agreement shall be governed exclusively by the laws of the State of California. Disputes shall first be submitted to informal mediation in California. If unresolved, any lawsuits, legal actions, or arbitrations arising out of the services provided by Hopper's Plumbing must be filed and litigated exclusively in the state courts located in Placer County, California.

35. Severability and Entire Agreement

Severability: If any provision, phrase, or clause of these Terms and Conditions is found unlawful or unenforceable by a court of competent jurisdiction, the remaining terms shall remain in full force and effect.

Entire Agreement: These Terms and Conditions, together with the specific electronic estimate, approved line-items, and final invoice generated inside Housecall Pro, constitute the entire agreement between the parties. No verbal modifications by technicians in the field shall alter these terms.

By electronically signing or approving this Estimate or Invoice through Housecall Pro, authorizing the commencement of work, scheduling service, making a payment, or otherwise hiring Hopper’s Plumbing, Customer explicitly acknowledges and agrees that they have read, fully understand, and accept all Terms and Conditions of service stated above.